IYC incident management logo

Improve Your City

Turn your city into a smart city optimising your resources

IYC an Incident Management Platform

  • Improve Your City (IYC) is a platform for communication between the community and the City Council, which is part of the Smart City solutions and is based on the three pillars of Open Government: participation, collaboration, and transparency.
  • Improve your City takes account of all stakeholders of the City Council and all incident input channels.
  • People can submit incidents, suggestions and ask questions via a mobile app, forms on websites, phone and even social networks like Facebook®. Thus, they become city sensors.Meanwhile, the City Council runs a back-office dashboard from where it can automatically manage all incidents and requests submitted, consult statistics, generate work orders, control the activity of subcontractors or send alerts.
  • Service companies and City Council technicians have a specific management mobile app, where they manage all assigned requests, communicate with managers and solve incidents that have been submitted.
primaxis incident management App
incident management dashboard

Save Time and Money

With Improve Your City, incident management costs 14 times less than manual processing and 8 times less than managed through a call centre
IYC Features

Mobile App-Technician

  • Incident Management
  • Two way communication and Traceability
  • Task check-list
  • Solution notification via photo
incident management technician app
incident management App report incident

Mobile App-Community

  • Incidents
  • News and Alerts
  • Tourism and Shopping
  • Dynamic and Customisable
  • Social and Participatory

Management Back-Office

  • Dashboard
  • Workflows
  • Service Level Management Agreement
  • Automatic real time reporting
IYC incident management app back office
Industries We Serve

Transport

IYC uses clever apps which are infused with social media capabilities to engage the customer with transport authorities.  Meanwhile, backend interfaces allow reporting, management and analytics on incidents resolution, providing insight to customer’s satisfaction.

Infrastructure

Smart Cities use information technology to create an urban space with infrastructures, networks and intelligent platforms of sensors and people, into which we include active Community and their smart-phones.

Health

Improve Your Hospital (IYH) is a platform used for managing the process of hospital cleaning and managing the daily orderly tasks across the board

Council

Improve Your City (IYC) is a platform for communication between the community and the City Council, which is part of the Smart City solutions and is based on the three pillars of Open Government: participation, collaboration, and transparency.

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