“Professional interpreters must be used in all patient care settings to promote effective communication, ensure quality and safety in patient care and to minimise potential adverse events.”

Providing interpreters is an integral service provided by many of the hospitals and medical centres. Managing bookings can be a very dynamic and ever changing process with thousands of bookings which can, in turn, mean thousands of changes.

Language departments do an amazing job, some- times managing over a 100 different languages. Coordinating this process can be resource intensive and demanding. At times, language service departments have not been equipped with the right tools to manage bookings, predict trends or foresee demands. IMS will simplify the complex task of managing interpreters and their availability.

Implementing IMS can drastically reduce administration times and costs.
medical bag

Benefits for Hospitals

  • Seamless integration with hospital or medical centre systems
  • Analytical dashboard identifying bookings life cycle
  • Reporting tools for languages, clinics, sites, agencies, and interpreters
  • Simplified scheduling of interpreters by language, date, and availability
  • Ability for agency bookings to be managed and exported
  • Security controls depending on roles such as Manager, Coordinator, Interpreter, or Requester
  • Easily manage and view unallocated bookings, interpreter calendars, cancelled bookings
  • Interpreter one-stop solution to view their bookings, update the status and self-allocate new bookings
IMS is a state of the art, purpose built, booking management system for managing interpreters.

Requesters are anyone in the hospital that you require to have the ability to request an interpreter
Interpreters have their own portal to manage their own bookings and those in their language set
Coordinators have an intuitive interface to manage booking re- quests and assist coordinating interpreters
Managers can also run reports, manage users and agencies, to name a few functions

Save Costs

  • No printing costs – one hospital reported they spent time printing 73,000 sheets of paper per year to distribute interpreter booking information to hospital staff
  • Fast efficient streamlined single system easy for all staff to work with
  • Detailed statistics that assist managing your languages department efficiently
  • Easy interface to manage making iterations, unmet and rescheduling bookings in a few clicks

One system fits all

  • Great for Interpreters
  • Allow Managers to manage
  • Coordinate with ease
  • Staff can create a request in seconds


  • Mobile friendly
  • Browser based
  • No software installation required
  • Unlimited users

Manage people, time and budgets

  • Statistics to see closed, unmet, cancelled bookings
  • Budget staff with real-time statistics
  • Forecast languages of high or low demand
  • Create meaningful reports for upper management
  • Secure interface for all concerned

Remove the bottle neck

  • Give staff the ability to create booking requests
  • Allow interpreters to self assign bookings
  • Batch allocation of bookings
  • Automatic integration with patient systems reducing data entry errors

Coordinate bookings with speed and efficiency

  • Calendar interface to simplify bookings & manage time
  • Easily update bookings
  • Batch requests for sending to agencies in a few clicks
  • Allocate according to interpreter’s availability
Contact us now for a demonstration to see how you can revolutionise your language services department.
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